OB7 is OFFBEND Studios' exclusive membership program for fans. Membership grants access to a suite of perks including discounts, exclusive items, a birthday gift, member-only events, voting on future projects, and more.
HOW MUCH DOES OB7 MEMBERSHIP COST?
Membership costs $8/month or $72/year at launch for all customers.
WHAT COUNTRIES IS OB7 OPEN TO?
OB7 is currently available to US customers only, but we're working on expanding to other countries soon.
BENEFITS
WHEN SHOULD I EXPECT MY WELCOME PACKAGE?
Within a week of purchasing a membership, we'll send you a Welcome Pack, which includes your membership card and other exclusive materials. You'll receive an email confirmation with tracking once your package ships.
WHEN SHOULD I EXPECT MY BIRTHDAY GIFT?
On your birthday, you'll receive an email with a selection of complimentary gifts to choose from. You have 7 days to redeem your birthday gift.
I NEVER GOT A BIRTHDAY GIFT EMAIL, WHAT SHOULD I DO?
Please reach out to ob7@offbend.com, and we will assist you in receiving your birthday gift.
I HAVEN'T RECEIVED MY WELCOME PACKAGE YET, WHAT SHOULD I DO?
If you haven't received your welcome package within the expected delivery window, please contact us at ob7@offbend.com.
MY ORDER SAYS IT'S BEEN DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING. WHAT SHOULD I DO?
OFFBEND Studios is not responsible for items that are lost or stolen, but email us at ob7@offbend.com, and we will do our best to assist you.
WHAT IS THE OB7 MEMBER DISCOUNT?
OB7 members are entitled to an everyday 12% discount on all eligible items in the OFFBEND Shop. Some exclusions apply.
WHAT PRODUCTS ARE EXCLUDED FROM THE OB7 MEMBER DISCOUNT?
Select products such as discounted bundles, gift cards, limited edition items, special collaborations, and certain exclusive releases are excluded from the OB7 member discount.
MY OB7 MEMBER DISCOUNT ISN'T APPEARING, WHAT SHOULD I DO?
Please ensure you're signed into the account directly associated with your OB7 Membership. Some items may be excluded from this discount. If you're still having trouble, reach out to ob7@offbend.com.
WHAT IS THE FREE MOVIE THEATER POPCORN BENEFIT?
(Coming Soon) OB7 members will be able to submit movie theater receipts through our portal for popcorn reimbursement.
HOW DO I VOTE ON FUTURE PROJECTS?
As an OB7 member, you'll receive notifications via email about upcoming votes for future OFFBEND projects. Simply follow the instructions in the email to cast your vote.
ACCOUNT
HOW DO I UPDATE MY ACCOUNT INFORMATION OR SHIPPING ADDRESS?
Log in to your OFFBEND account, where you can update your details, including your shipping address.
HOW OFTEN AM I BILLED FOR MY MEMBERSHIP?
You will be billed immediately upon sign-up, and automatically every 30 days for a monthly membership or every 365 days for an annual membership.
CAN I SWITCH MY MEMBERSHIP TO BE BILLED ANNUALLY INSTEAD OF MONTHLY?
Yes, we'd be happy to assist you in upgrading to an annual membership. We can make the change before the next cycle of your monthly membership. Please contact ob7@offbend.com for assistance.
HOW DO I RENEW MY MEMBERSHIP?
Your membership will automatically renew each billing period. No action is required unless you wish to cancel.
HOW DO I CANCEL MY MEMBERSHIP?
You can cancel your membership anytime. To avoid being billed for the next cycle, you must cancel at least two business days before your renewal date. Contact us at ob7@offbend.com to request cancellation assistance.